Refund Policy

Last Updated: 18 December 2025

At Click 72, we believe in transparency and fairness. This Refund Policy explains how refunds, cancellations, and service adjustments are handled for our digital marketing and website-related services.

By purchasing any service from https://click72.com, you agree to the terms outlined below.

1. Service Nature Disclaimer

Click 72 provides customized digital services, including SEO, paid advertising, website development, content marketing, and consultation-based solutions. Due to the nature of these services, outcomes depend on multiple external factors and cannot be guaranteed.

2. Refund Eligibility

Refunds may be considered only if ALL of the following conditions are met:

  • A refund request is raised within 48 hours of payment
  • Work on the service has not yet started
  • No resources, tools, ad accounts, or man-hours have been allocated

Once work has started, refunds are not applicable.

3. Non-Refundable Services

The following are strictly non-refundable:

  • SEO services once implementation begins
  • Paid advertising setup or ad spend
  • Website design or development after approval
  • Consultation or strategy sessions
  • Any customized or milestone-based service

4. Advance & Milestone Payments

  • Advance payments are non-refundable
  • Milestone-based payments are refundable only for unstarted milestones
  • Completed milestones are not eligible for refunds

5. Cancellation Policy

  • Services can be cancelled before work commencement
  • Cancellation requests must be submitted in writing via email
  • Once cancelled, access to tools, dashboards, or deliverables is revoked

6. Refund Process

If a refund is approved:

  • Refunds are processed within 7–10 business days
  • Amount is credited to the original payment method
  • Processing time may vary depending on banks or payment gateways

7. No Performance-Based Refunds

Click 72 does not offer refunds based on:

  • Rankings
  • Lead volume
  • Sales performance
  • Platform algorithm changes

Digital marketing results depend on competition, budget, market behavior, and third-party platforms.

8. Dispute Resolution

If you have a concern:

  • Contact us first for resolution
  • We aim to resolve issues professionally and fairly
  • Legal disputes fall under Kolkata jurisdiction

9. Contact Information

For refund or cancellation queries, contact:

📧 Email: clickskolkata@gmail.com
📞 Phone: 99030 16199
📍 Address: 85, Park St, Mullick Bazar, Kolkata, West Bengal